Mobile phone store administrator job responsibilities. Job Description for a Sales Consultant at a Mobile Communications Store

1. General Provisions

1.1. These instructions define the functional responsibilities, rights and responsibilities of the store manager.
1.2. The store manager is appointed and dismissed in accordance with the procedure established by the current labor legislation by order of the General Director of Samara.Telefon.Ru LLC upon submission of the Sales Director or Deputy Sales Director.
1.3. The store manager in his work is guided by this job description, trade rules, the law on the protection of consumer rights, orders and instructions of the General Director, the commercial department, corporate standards and rules enshrined in internal regulatory documents.

2. Requirements for the position

2.1. The store manager must have at least a secondary specialized education; the specialty does not matter.
2.2. The store manager must know the principles of sales, the basics of merchandising, the basics of organizational psychology, the entire range of Samara.Telefon.Ru products, the advantageous characteristics of some products over others, the entire range of services provided by cellular operators, the organizational structure and levels of management relations of Samara. Telefon.Ru", internal labor regulations, labor protection rules, fire safety rules.
2.3. The store manager must be able to work on a PC in user mode, be able to work with a cash register, and the 1C: Accounting program.

3. Subordination and position filling

3.1. The Store Manager reports directly to the Sales Director or Deputy Sales Director.
3.2. The store manager is directly subordinate to senior consultants, sales consultants and cashiers of this outlet.
3.3. If necessary, the holder of this position is replaced by a senior consultant working at the same outlet, or, if such a replacement is not possible, by any other store manager or senior consultant.

4. Employee goals

4.1. The store manager must manage the operation of the Samara.Telephone.Ru retail outlet with the goal of its most efficient functioning, expressed in the amount of sales with the fullest possible coverage of regular and potential customers.

5. Functional responsibilities of the employee

5.1. The store manager, being responsible for the implementation of sales plans, receives them no later than the 3rd day of the current month from the Sales Director or Deputy Sales Director, brings them to the attention of each employee of the outlet and organizes the work of the employees of his outlet in order to fulfill the sales plans.
5.2. The store manager analyzes the work of subordinates and determines the degree to which their professional capabilities correspond to the goals and objectives set for them.
5.3. The store manager organizes advanced training for subordinate employees, promotes the development of subordinate personnel, both by sending them to training at a training center, etc., and by conducting training on their own.
5.4. The store manager gives suggestions for optimizing the staffing of the Samara.Telephone.Ru retail outlet.
5.5. At the end of each month, the store manager draws up a work schedule for his store employees for the next month and makes replacements from among the employees assigned to a given outlet who deviate from this schedule. The store manager provides the personnel department with a monthly work schedule for his store employees no later than 3 days before the start of the month and informs the personnel department about changes made to the schedule no later than 1 day before their implementation.
5.6. The store manager monitors his subordinates' compliance with labor discipline, performance of functional duties, adherence to corporate norms and rules of behavior and customer service, informing the Sales Director or Deputy Sales Director about any violations that have occurred.
5.7. When requested by the administration, the store manager provides reports on the activities of the subordinate unit in the requested form.
5.8. The store manager provides information communication between the subordinate department and the company management on the following issues:
- training (schedule, place, time, composition of participants);
- availability of passwords for banks and operators;
- meetings;
- assessment and certification of personnel (evaluation criteria, schedule, place, time, composition of participants, etc.);
- innovations in the activities of the store and Samara.Telephone.Ru.
5.9. The store manager monitors the performance of equipment, security systems, the availability of goods, documents and materials necessary for operation, etc., ensuring uninterrupted operation of the store, interacting with company employees in accordance with the “Regulations on the interaction of employees of the Samara.Telephone.Ru retail outlet.”
5.10. The store manager conducts periodic briefings to the subordinate department on labor protection and fire safety rules.
5.11. The store manager organizes the receipt of goods:
- accepts the goods, signs the invoice (or writes it out);
- checks the availability of accompanying documentation (certificate, passport, annotation in Russian), expiration date, if any deficiencies are found, informs the phone manager, camera manager or accessories manager (depending on the type of product) and does not accept the product;
- organizes the unpacking of goods by consultants, collection of goods, and their display in the sales area (display window, racks, etc.).
5.12. The store manager carries out an inventory of goods at intervals and in the manner established by the administration of Samara.Telephone.Ru.
5.13. The store manager interacts with visitors to the Samara.Telephone.Ru retail outlet in order to sell goods:
- greets visitors loudly and kindly as soon as they enter the Samara.Telephone.Ru salon;
- provides advice to customers on the assortment, availability and quantity of goods offered to the client, delivery times, information about manufacturers, production technology, scope of application and other technical issues;
- assists the buyer in finding a product that suits him;
- presents the product to customers according to their needs; demonstrates the product in action;
- checks the product: serviceability, complete set;
- informs the buyer about the services provided by the company;
- informs the buyer about discounts in force in the company and the rules (procedure) for payment and receipt of goods;
- carries out cash settlements with customers for goods purchased by them;
- draws up a warranty card, filling out all the fields: IMEI, serial number, date, store information, buyer’s name and signature, seller’s name and signature, organization seal;
- releases goods, checking the correspondence of the model and color indicated on the packaging with the data in the invoice; compliance of the phone’s IMEI with that indicated on the package;
- packs the goods in a branded bag and hands it to the buyer, always with the words: “Thank you for your purchase! We will be glad to see you again! All the best!";
- if it is impossible to make a sale at the time the visitor arrives at the salon, he makes every effort to place an order through the online store or another retail outlet of Samara.Telephone.Ru.
5.14. The store manager interacts with visitors to the Samara.Telephone.Ru retail outlet in order to sell operator services:
- informs subscribers about current tariff plans and services provided by operators;
- makes cash payments to subscribers for connection or payment of subscription fees;
- all subscribers wishing to top up their account with an amount that allows them to purchase a KEO, offers to top up their account using KEO, if the client agrees, makes the sale, recording it in a notebook indicating the card number, punches and cancels the check, advises the client on activating the card, if necessary helping to activate it;
- concludes contracts for connection to a cellular operator.
5.15. The store manager interacts with customers regarding product returns:
- in case of complaints about the quality of the phone or its breakdown, the store manager, without writing a referral to the service center, explains to the client that he can contact the appropriate service center, where the phone will be repaired for free, provided that the phone is under warranty and there have been no violations operating rules during the period of use of the product. Phone repair time is on average 5-7 days;
- if the client refuses to have the phone repaired at the service center, the store manager directs the client to the central office to the defect manager to check the quality of the product. The verification will take 20 days;
- in case of complaints about the quality of accessories, the store manager refers the client to the central office to the defect manager.
5.16. If the buyer so desires, the store manager issues a loan for the goods requested by the buyer in accordance with the requirements of the banks.
5.17. The Store Manager makes every effort to fulfill the sales plan established by the Sales Director or Deputy Sales Director.
5.18. The store manager controls the cashier’s execution of the following reports in the Samara.Telephone.Ru format:
- for mobile operators;
- sales of phones and accessories;
- for the sale of telecom operator services;
- filling out the cashier's journal.
5.19. The store manager signs the cashier's journal.
5.20. The store manager monitors the safety of goods on display windows by checking that the display cases are locked and the actual availability of goods. Responsible for the safety of commercial equipment and other material assets.
5.21. The store manager follows the corporate norms and values adopted at Samara.Telephone.Ru regarding interaction with customers, management, subordinates, and colleagues.
5.22. The store manager constantly improves his professional competence through advanced training at the Samara.Telephone.Ru training center, self-training, etc.

6. Employee rights

6.1. The store manager has the right, in relation to the immediate supervisor and administration, to submit for consideration proposals to change the nature of work related to his functional responsibilities, his subordinates and the entire enterprise as a whole, in order to increase labor productivity;
6.2. The store manager has the right to request from his immediate supervisor information and documents necessary to perform his official duties, and also, through his immediate supervisor, to become familiar with draft decisions of the company’s management relating to his activities.
6.3. The store manager has the right, in agreement with the Sales Director or Deputy Sales Director:
- submit proposals for rewarding subordinate employees to the superior manager;
- take disciplinary measures (reprimand, reprimand);
- take disciplinary measures (deprivation of bonuses and various benefits).

7. Responsibility of the employee

7.1. The store manager is a financially responsible person. Liability is regulated by a liability agreement with the company.
7.2. The store manager is responsible for:
- the goods entrusted to him in the department, for its integrity and availability, as well as for the safety of commercial equipment and other material assets. The extent of responsibility for the goods is determined by an agreement between the store manager and the company in the form of a liability agreement;
- imposition of penalties by government authorities on the store due to the fault of the store manager, within the framework of a liability agreement;
- violation of job description, failure to fulfill one’s functional duties;
- operability of equipment and availability of operating conditions for the outlet;
- implementation of sales plans;
- compliance of price tags with the price list and reality;
- violation of corporate standards and rules, including customer service technology, established by internal regulatory documents;
- disclosure of information relating to internal accounting of goods, cash flows, including the amount of revenue, returns made, information constituting a trade secret;
- incorrect documentation and reporting;
- concealing or providing false information to the company (administration, management) about yourself (address, marital status, health, etc.), about your activities and intentions;
- violation of labor discipline, labor protection rules, fire safety;
- giving incorrect information to the client/buyer;
- ignoring and unethical attitude towards the buyer.
7.3. If the actions (or inaction) of the store manager caused material damage to the company, the store manager is liable under the agreement on financial liability and provided for by the legislation of the Russian Federation. The store manager compensates for damage within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation, up to and including dismissal.

8. Employee interaction

8.1. In the course of his activities, the Store Manager exchanges information with Samara.Telephone.Ru employees in accordance with the adopted local regulations of the Company, orders of the General Director and other documents regulating the activities of the Company.

1. General Provisions

2. Requirements for the position

3. Subordination and position filling

4. Employee goals

5. Functional responsibilities of the employee

6. Employee rights

7. Responsibility of the employee

8. Employee interaction

JOB DESCRIPTION FOR A CELLULAR COMMUNICATION SALON SALES CONSULTANT

I. General provisions

This instruction defines the functional duties, rights and responsibilities of the sales consultant. A sales consultant is appointed and dismissed in accordance with the procedure established by current labor legislation by order of the General Director upon the provision of the Store Manager and Sales Director. The sales consultant in his work is guided by:
- this job description,
- trading rules,
- consumer protection law,
- orders and instructions of the General Director, Commercial Department,
- corporate standards and rules, enshrined in internal regulatory documents. Position requirements:
A sales consultant must have at least secondary education; his specialty does not matter. The sales consultant should know:
- principles of sales,
- basics of merchandising,
- the entire range of products of the enterprise,
- advantageous characteristics of some products over others,
- the full range of services provided by the company,
- organizational structure and levels of management relations,
- internal labor regulations, labor protection rules, fire safety rules. The sales consultant must be able to work on a PC in user mode, be able to work with a cash register, and the 1C Accounting program. The Sales Consultant reports directly to the Store Manager. If necessary, the holder of this position is replaced in order of decreasing priority by a sales consultant working at the same outlet, or any other sales consultant. If necessary, the holder of this position replaces another sales consultant. _________________________________________________________________. _________________________________________________________________.

II. Job responsibilities

A sales consultant interacts with visitors to a retail outlet in order to sell goods:
- greets visitors loudly and kindly as soon as they enter the salon;
- provides advice to customers on the assortment, availability and quantity of goods offered to the client, delivery times, information about manufacturers, production technology, scope of application and other technical issues;
- assists the buyer in finding a product that suits him;
- presents the product to customers according to their needs; demonstrates the product in action;
- checks the product: serviceability, complete set;
- informs the buyer about the services provided by the company;
- informs the buyer about discounts in force in the company and the rules (procedure) for payment and receipt of goods;
- carries out cash settlements with customers for goods purchased by them;
- draws up a warranty card;
- releases goods, checking the correspondence of the model and color indicated on the packaging with the data in the invoice; compliance of the phone’s IMEI with that indicated on the package;
- packs the goods in a branded package and transfers it to the buyer;
- if it is impossible to make a sale at the time the visitor arrives at the salon, he makes every effort to place an order through an online store or other retail outlet. A sales consultant interacts with visitors to a retail outlet in order to sell operator services:
- informs subscribers about current tariff plans and services provided by operators;
- makes cash payments to subscribers for connection or payment of subscription fees;
- offers all subscribers who want to top up the account to top up the account, if the client agrees, makes the sale, recording it in a notebook indicating the card number, punches and cancels the check, advises the client on activating the card, if necessary, helping to activate it;
- concludes contracts for connection to a cellular operator. The sales consultant interacts with customers on issues of returning goods:
- in case of complaints about the quality of the phone or its breakdown, the sales consultant, without writing a referral to the service center, explains to the client that he can contact the appropriate service center, where the phone will be repaired for free, provided that the phone is under warranty and was not violations of operating rules during the period of use of the product. Phone repair time is on average 5-7 days;
- if the client refuses to have the phone repaired at the service center, the sales consultant refers the client to the central office to the defect manager to check the quality of the product. The verification will take 20 days;
- in case of complaints about the quality of accessories, the sales consultant refers the client to the central office to the defect manager. If the buyer so desires, the sales consultant issues a loan for the goods requested by the buyer in accordance with the requirements of banks. The sales consultant makes every effort to fulfill the sales plan established by the Head of the Sales Department. The sales consultant monitors the safety of goods on display windows by checking that the display cases are locked and the actual availability of goods. Responsible for the safety of commercial equipment and other material assets. The sales consultant follows corporate norms and values regarding interactions with clients, management, and colleagues. The sales consultant constantly improves his professional competence through advanced training. _________________________________________________________________. _________________________________________________________________.

III. Rights

The sales consultant has the right, in relation to the immediate manager and administration, to submit for consideration proposals to change the nature of the work related to the functional responsibilities of the sales consultant and the entire enterprise as a whole, in order to increase labor productivity; The sales consultant has the right to request from his immediate supervisor information and documents necessary to perform his official duties, as well as, through his immediate supervisor, to become familiar with draft decisions of the company’s management relating to his activities. _________________________________________________________________. _________________________________________________________________.

IV. Responsibility

A sales consultant is a financially responsible person. Liability is regulated by a liability agreement with the company and penalties in the form of fines provided for by the company’s internal regulations. The sales consultant is responsible for:
- the goods entrusted to him in the department, for its integrity and availability, as well as for the safety of commercial equipment and other material assets. The extent of liability for the goods is determined by an agreement between the sales consultant and the company in the form of a liability agreement;
- imposition of penalties by government authorities on the store due to the fault of the sales consultant;
- violation of job description, failure to fulfill one’s functional duties;
- violation of corporate standards and rules, including customer service technology, established by internal regulatory documents;
- disclosure of information relating to internal accounting of goods, cash flows, including the amount of revenue, returns made, information constituting a trade secret;
- incorrect documentation and reporting;
- concealing or providing false information to the company (administration, management) about yourself (address, marital status, health, etc.), about your activities and intentions;
- violation of labor discipline, labor protection rules, fire safety;
- giving false information to the client/buyer;
- ignoring and unethical attitude towards the buyer. If the actions (or inaction) of a sales consultant caused moral or material damage to the company, the sales consultant is subject to penalties provided for by the company’s internal regulations and compensation for damages. The sales consultant bears responsibility within the limits determined by the current administrative, criminal and civil legislation of Ukraine, up to and including dismissal. _________________________________________________________________. _________________________________________________________________.